Community Settings - Notifications

Community notifications keep you and your members informed about activity across your Community from Channel messages and Challenge updates to Meetup reminders and Live Room alerts. You control how notifications are delivered (push, in-app, or email), and your members can further personalize their preferences from their own profile settings.

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Understanding Community notifications

Community notifications are delivered in three ways:

• Emails — Sent to the member’s email address
• In-app notifications — Appear in the notification center within the Community
• Mobile push notifications — Sent to members using the mobile app

Notifications are managed at two levels:

• Community level — You set defaults for all members in Community Settings
• Individual level — Each member adjusts their own preferences in their profile settings

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Notifications by Community feature

You and your Moderators, Administrators, and Community members can customize and receive push, in-app, and email notifications for Channels, Direct Messages, Challenges, Meetups, Live Rooms, and Announcements. You can also receive an emailed Weekly Digest.

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Customize push, in-app, and email notifications

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Adjust notifications in the Community web app

1. In your Community, click the profile icon at the top right of the page.
2. Select Notification settings:
3. Toggle settings for each feature for Push, In-app, and/or Email:
4. Click Save to apply your changes.

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Channel notification type & frequency

You can change how often and what type of notifications you see for each Channel by selecting the radio buttons next to each:

• All — Get notified every day about all messages in a Channel, including Announcements, mentions, Meetups, and polls
• Mentions — Receive a notification every time your profile name is mentioned in a Channel
• Muted — Opt out of all notifications for a specific Channel

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Community email notifications

Manage which email notifications your members receive at the Community level. These settings apply to all members and override any individual preferences.

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Enable or disable email notification types

1. Click the more actions (…) icon next to the Community cover photo, then select Community Settings.
2. Select Email Notifications.
3. On the Email Controls tab, click each toggle on or off as desired to enable or disable notification emails for Channels, Challenges, Meetups, Live Rooms, Announcements, and Weekly Digest.

When you toggle on email notifications for a Community feature, additional settings appear, giving you more granular control over which notification types to enable or disable within that feature.

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Granular email notification settings

Use the checkbox next to each email notification setting to turn it on or off, then click Save to apply your changes.

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Channels

• Channel message replies: Members are notified when they get a reply to their Channel message
• Direct message: Members are notified when they receive a direct message
• Channel message mention: Members are notified when they get mentioned in a Channel

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What doesn’t trigger a Channel email notification

Community email notifications are sent for replies, mentions, and direct messages. The following do not trigger an email notification:

• New top-level posts in a Channel (only replies to your posts, or @mentions of your name)
• Comments on posts you haven’t authored, unless you’ve manually followed that post

If you need to alert all members to a new post, use an Announcement instead — these trigger their own notification type.

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Challenges

• Challenge ends (admins): Admins are notified when a Challenge has ended
• Comment: Members are notified for Challenge comments
• Comment mentions: Members are notified when they are mentioned in a Challenge
• Entry mentions: Members are notified when they get mentioned in a Challenge
• Hype ups: Members are notified when they get a Hype up in a Challenge

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Meetups

• 1 day before: Members are notified 1 day before a Meetup is scheduled to begin
• 1 hour before: Members are notified 1 hour before a Meetup is scheduled to begin
• When it starts: Members are notified the moment a Meetup starts
• Meetup created: Members are notified when a Meetup is created
• Meetup rescheduled: Members are notified when a Meetup is rescheduled
• Meetup cancelled: Members are notified when a Meetup is cancelled

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Live Rooms

• When it starts (admins): Admins are notified the moment a Live Room starts
• Recording is available (admins): Admins are notified when a Live Room recording is available
• Recording is available (members): Members are notified when a Live Room recording is available

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Announcements

• New global announcement: Members are notified when there is a global announcement
• New channel announcement: Members are notified when there is a Channel announcement

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Weekly Digest

Enable or disable the following content in your Weekly Digest emails:

• Announcements: Includes current announcements
• Challenges to complete: Includes challenges to complete
• Community stats: Includes community stats
• Popular conversations: Includes popular conversations
• Upcoming meetups: Includes upcoming meetups

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Community email customization

You can brand your Community email notifications to match your business identity.

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Update branding

1. Click the more actions (…) icon next to the Community cover photo, then select Community Settings.
2. Select Email Notifications.
3. Click the Email Customization tab.
4. Customize the look and feel of your email notifications by adding a Logo, Accent color, and Font color.
5. Click Save to apply your changes.

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Update Footer information

Update the information shown in your email’s Footer, including your company Street address, Copyright notation, and any Display hyperlinks you would like to include (such as a help center link, support contact information, privacy policy, and terms and conditions). If you don’t update your marketing contact address here, the default address shown is Kajabi’s company address_._ This is separate from the Marketing Contact Address in your Marketing Settings, which has no effect on Community email notifications.

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FAQs

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Can members override Community-level notification settings?

No. If you disable a notification type at the Community level, members cannot re-enable it. The setting appears grayed out in their My Account Settings.

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What happens when a member first joins?

All notifications are enabled by default. Members can customize their preferences in their profile settings after joining.

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How does the Weekly Digest work?

A personalized digest is sent starting at 9 AM Pacific Time on Thursdays. Members only receive content from Access Groups they belong to, and they can unsubscribe at any time.

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Can I mute notifications for just one Channel?

Yes. Use the Muted option in that Channel’s notification settings to opt out of all notifications for it, without changing your settings for any other Channel.

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Why might a member still not receive notifications even when all toggles are enabled?

Three conditions can suppress delivery even with all settings on:

1. Per-channel muting: A member may have set a specific channel to Muted in their own notification settings, which silences that channel regardless of community-level defaults.
2. Access Group restrictions: Members only receive notifications for content within their Access Groups. A member without access to a channel will not receive its notifications.
3. Email provider filtering: The notification email may be in the member’s spam or promotions folder. Ask them to search for emails from your community domain and mark them as safe.