Note: When you start a conversation with us, you agree to our privacy policy and acknowledge that we may temporarily access your account, as needed, to investigate and resolve your conversation.
Overview
You can reach our support team in the way that works best for you. Choose a quick chat in the app or send us an email—either way, you’ll get help fast.- Conversation widget
Notes:
- When you start a conversation with us, you agree to our privacy policy and acknowledge that we may temporarily access your account, as needed, to investigate and resolve your conversation.
- When you contact us, our AI agent will usually respond first. It’s trained on Kajabi’s help resources to help you get answers quickly. If the AI doesn’t automatically connect you with a human and you prefer to talk to a person, just ask.
How to use the conversation widget
To open the conversation widget, click the circle at the bottom-right of Kajabi or on the Help Center. After you log in to Kajabi, you will be automatically authenticated in the conversation widget in Kajabi and the Help Center. This means your conversation history will be visible in both places.Notes:
- If you’re unable to see the conversation widget, make sure you’re not blocking cookies or using an ad blocker browser extension for Kajabi websites.
- The conversation widget is currently not available on builder pages inside Kajabi (Pages, Checkout, Emails, Funnels).
Start a conversation
- Click the circle at the bottom-right to open the conversation widget.
- Click the Messages tab in the conversation widget to access conversations.
- Click Start a conversation in the Messages tab.
- Type and send a message to initiate a conversation in the conversation widget.
How the conversation widget works
The conversation widget has four tabs: Home, Messages, Help, and News. Home- Recent message: Quickly see the latest message from a conversation.
- Status: Get updates from Kajabi’s status page. This can be helpful to check if you’re experiencing an issue.
- Resources: Featured resources to help you grow your business on Kajabi.
- Search for help: View suggested articles or search Kajabi’s help articles.
- Click Start a conversation to start a new conversation. You can also view your conversation history.
- Search or browse our help articles, right within the conversation widget.
- We’ll periodically share updates about Kajabi here, including new features or resources.
Email us
Below you can find email addresses for our support team. When you start an email conversation, please include a detailed description of what you need help with. It may be helpful to include a screenshot or video recording.Team availability
All times below are Pacific Time.| Team | When |
|---|---|
| Technical Support support@kajabi.com 🕐 24/7 | Questions, requests, or issues related to using Kajabi, such as asking how to duplicate a Course |
| Billing billing@kajabi.com 🕐 24/7 | Questions, requests, or issues related to your Kajabi subscription including add-ons, such as requesting to upgrade to the Pro plan |
| Kajabi Payments payments.support@kajabi.com 🕐 Weekdays, 12am-5:30pm 🕐 Weekends, 10:30am-7pm | Inquiries related to Kajabi Payments or Cart, such as integrating Xero |
| Branded Mobile Apps bma.support@kajabi.com 🕐 Weekdays, 9am-5:30pm | Questions, requests, or issues related to the branded mobile app add-on, such as asking how push notifications work |
Helpful resources
- 👩🏫 Attend live webinars and watch video guides
- 🎓 Take courses on Kajabi University
- ✅ Hire a Partner to build your Kajabi site
- 🎨 Purchase Kajabi templates
- 📣 Share feedback and view our roadmap